Junior Loan Officer Job at West Capital Lending, Tempe, AZ

  • West Capital Lending
  • Tempe, AZ

Job Description

About West Capital Lending

We are a leading financial institution dedicated to providing exceptional service and innovative solutions to our clients. Our mission is to empower individuals and businesses to achieve their financial goals through personalized support and expert guidance. We foster a culture of integrity, collaboration, and continuous improvement.

About the Role

The Customer Lending Representative (CLR) is an entry-level opportunity designed for motivated individuals looking to build a long-term career in the mortgage industry. Through hands-on training, one-on-one mentorship from experienced Mortgage Loan Officers, and a clearly defined career path, you'll develop the skills and knowledge needed to grow into a licensed Mortgage Loan Officer. We're looking for someone who is eager to learn, enjoys helping people, has strong customer service skills, and is willing to work hard to build a successful career. No mortgage experience is required—we invest in training the right people. As a CLR, you'll play a crucial role in assisting clients throughout the beginning stages of the loan process while gaining valuable industry experience in a fast-paced, team-oriented environment.

Responsibilities

  • Handle a high volume of inbound and outbound calls to connect with prospective borrowers
  • Follow a structured call script to understand borrower goals and determine eligibility
  • Ask qualifying questions to identify high-intent prospects for mortgage purchase or refinance needs
  • Build rapport with potential borrowers to establish trust and professionalism
  • Schedule appointments and transfer qualified prospects to licensed Loan Officers in real time
  • Maintain accurate, detailed, and timely notes within CRM systems

Required Skills

  • Strong communication and interpersonal skills
  • Excellent customer service mindset with a passion for helping others
  • Detail-oriented with strong organizational abilities
  • Self-motivated, coachable, and eager to learn
  • Strong work ethic and desire to build a long-term career in sales and mortgage lending

Preferred Skills

  • Previous customer service, hospitality, retail, call center, banking, or sales experience
  • Experience working in a fast-paced, goal-oriented environment
  • Familiarity with loan processing software is a plus but not required

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.

Job Tags

Full time

Similar Jobs

Mercantile Bank

Microsoft Identity and Cloud Security Administrator Job at Mercantile Bank

 ...reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and... 

World Vision

Impact Data Analytics Intern Job at World Vision

 ...Impact & Strategy Analytics Intern VisionFund's work seeks to end intergenerational...  ...as communities thrive. World Vision Internships offer a three-month opportunity for...  ...dive into the international relief and development field. We're dedicated to giving you a... 

Clearwater Credit Union

Real Estate Loan Officer Job at Clearwater Credit Union

 ...within precise guidelines while exercising strong judgment and decision-making skills. Youll collaborate closely with members, real estate professionals, and internal teams. Position Qualifications: ~ Excellent customer service skills. ~ Ability to work within... 

Jobs for Humanity

Summer Interns Job at Jobs for Humanity

 ...re looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills....  ...be more than just a line on your resume. From day one as a paid intern with Enterprise, you'll learn what it takes to run a successful... 

Fictiv

Senior Sales Recruiter Job at Fictiv

 ...companies in the Americas. Location: Remote (U.S.) | Travel: 010% The Role At MISUMI Americas, we're hiring a Senior Sales Recruiter to own full-cycle sales hiring in the U.S. You'll be the person hiring managers come to before a role is even fully defined ...